This is a translation. If the English and Swedish versions differ, the Swedish version applies. Read the Swedish version.
These terms apply when you order from stickz.se. The contract is between you and Stickz Group AB (org. no. 559569-4166) and applies from when you receive our order confirmation by email.
Products made for you
Everything we sell — DTF transfers and stickers — is printed in our workshop in Landskrona, Sweden, from your files and choices (size, material, shape, quantity). We print your files as you upload them, so check the preview before you order.
- You are responsible for having the right to use the designs you upload (copyright, trade marks, images of people). We may refuse to print material that is illegal or offensive.
- Colours may differ slightly between screen and print. The preview shows placement and cut line, not exact colour reproduction.
- The resolution of your file determines the sharpness. Our tools warn you when a file's resolution is too low.
Prices and minimum order
All prices are in Swedish kronor (kr) including 25% VAT. The shipping cost is shown at checkout before you pay. The minimum order value is 250 kr incl. VAT, after discounts. Business accounts may have agreed discounts.
Payment
- Card, Klarna, Apple Pay and Google Pay. Payments are handled by Stripe — we never see your card details.
- Invoice for approved business accounts, on the payment terms stated on your account (normally 30 days). The invoice is sent by email. Apply for a business account.
Delivery
- We deliver within Sweden with DHL.
- DTF transfers: 1–3 working days in production. Stickers: 8–12 working days, express 3–6 working days.
- Transit time comes on top of that and is shown for each shipping option at checkout.
- Parcels that are not collected, or are returned because of an incorrect address, may be charged a fee of 250 kr for return shipping and handling.
Right of withdrawal
Because everything is made to your specifications, the right of withdrawal under the Swedish Distance and Off-Premises Contracts Act (distansavtalslagen, Chapter 2, Section 11, point 3) does not apply. You can change or cancel an order free of charge until we have started producing it — contact us as soon as possible at hej@stickz.se. This does not affect your right to complain about faults.
Complaints
If something is wrong with the product — a printing fault, the wrong size, damage in transit — you have the right to complain under the Swedish Consumer Sales Act (konsumentköplagen). Contact us within a reasonable time after discovering the fault (two months always counts as a reasonable time), ideally with photos and your order number. We will reprint, replace or refund. Faults caused by your file, for example low resolution you were warned about, do not count as faults in the product.
Age
If you are under 18, you need the consent of a parent or guardian to make a purchase.
Personal data and cookies
How we handle your data is described in our privacy policy and cookie policy.
Disputes
Get in touch with us first and we will sort it out. If we cannot agree, you as a consumer can turn to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), arn.se. We follow ARN's recommendations.
Contact
Stickz Group AB · org. no. 559569-4166
Ventilgatan 10, 261 35 Landskrona, Sweden
0418-48 11 33 · hej@stickz.se